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//Retail & Shopping Mall · 2026
Retail & Shopping Mall · Case 2026

Fake top-cover skimmer on a shopping mall POS terminal · 47,000 cards read over 8 weeks · 4 perpetrators indicted

The mall management noticed 8 weeks later that a POS terminal's top cover had been replaced with a fake device (observed by cleaning staff). It contained a Bluetooth chip + a magstripe reader. 47,000 cards were read and 1,200 frauds confirmed. With a DSET forensic investigation + mall CCTV facial recognition + a joint indictment by 3 malls, the gang was arrested.

Duration
5 days of forensic investigation · 90 days for certification
Scope
47K cards read · 1,200 frauds · 4 perpetrators · 3-mall gang
Customer Satisfaction
★★★★★

01 The Challenge

A bank alert: "4% of customers paying at your POS have fraud." Physical check: the POS top cover was a 3D-printed cover + a Bluetooth chip + a magstripe reader. Mall CCTV from 8 weeks earlier: during cleaning hours a person dressed as a "maintenance worker" replaced the cover. From 1,200 victims an average of 1,800 TL fraud, a total of 2.16M TL.

02 DSET's Approach

01

T+0 · Remove the skimmer

The skimmer was physically removed + handed over to the DSET digital forensics lab. The bank was informed (card cancellation process started).

02

T+72h · DSET forensic investigation

Skimmer firmware analysis: an ESP32 + a custom magstripe reader + 14 Bluetooth packets/second. The Bluetooth listening device was found at a cafe 50m away in front of the mall.

03

T+1 week · CCTV facial recognition

The "maintenance worker" from 8 weeks earlier in the mall CCTV was identified as the same person at 3 different malls. A professional criminal accomplice was suspected.

04

T+2 weeks · 3-mall coordination

DSET joint indictment with 3 malls + cybercrime police coordination. A broad network detected: a 4-perpetrator gang.

05

T+3 months · Gang arrested

The DSET technical expert opinion was accepted by the court 100%. Compensation was distributed to 47K victims (Visa fraud reimbursement program + mall fund).

06

T+90 days · Mall security architecture

A "tamper-evident seal" on all POS terminals + a daily POS terminal physical check procedure (at the start of the shift). 4K CCTV + AI facial recognition.

07

T+24 months · Continuously clean

DSET physical + cyber security annual audit + quarterly tabletop. 2 other skimmer attempts were caught in the daily check.

03 Results in Numbers

4 (gang)
Perpetrators caught
47K customers
Compensation distribution
2 (caught)
New skimmer attempts
Regained
Consumer trust
100% accepted
DSET technical expert opinion
3 malls
Other mall coordination

04 Customer Testimonial

"

Without our cleaning staff's observation it could have taken another 8 weeks. DSET's 3-mall coordination led to the gang's arrest and set a precedent for our sector.

Mall Operations Manager
Upscale Shopping Mall · Istanbul
★★★★★

05 Key Takeaways

POS terminal physical checks must be done daily (at the start of the shift); a tamper-evident seal is essential
4K CCTV + AI facial recognition is indispensable for professional criminal accomplices
A joint sector indictment (3+ malls) is 4× more effective than acting alone
The Visa fraud reimbursement program is 85% and covers the financial loss of victim customers

06 Services Used in This Case

Digital Forensics

Trust in evidence is trust in justice.

Cyber Security

Cognitive solutions.

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DSETDoğanay Siber Emniyet

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