Terms and Conditions of Service

Last updated: 13 May 2026

This text governs the general terms of use of the digital forensics, data recovery, cybersecurity (penetration testing), KVKK consultancy, information security and DSET Academy training services provided by Doğanay Siber Emniyet Teknolojileri ("DSET"). Purchasing a service indicates acceptance of these terms.

1. Parties

Provider: Doğanay Siber Emniyet Teknolojileri (DSET)
Customer: the individual or corporate party requesting the service

2. Service Scope and Contract

All services are additionally initiated with an individual contract that is signed or electronically approved. In this contract:

The scope and methodology are clearly stated
The duration and delivery date are specified
The fee and payment terms are explained
Confidentiality (NDA) provisions are included

3. Data Recovery — Special Terms

A free preliminary analysis is guaranteed — no processing begins without your approval
There is no success rate guarantee. Data recovery depends on the degree of physical/logical damage
After an approved quote, the processing fee may be charged as a labor cost even if the outcome is unsuccessful (clarified in the contract)
After the service, the device is returned by hand or by courier. DSET is not responsible for loss in transit (insured shipping is recommended)

4. Digital Forensics — Special Terms

The digital forensics report is delivered only to the requesting party (to the relevant authority if there is a court/prosecutor order)
The chain of custody is recorded with a report
The report is in the nature of an expert opinion; the court's final discretion is reserved
Information is not given to persons who are not explicitly authorized

5. Cybersecurity / Pentest — Special Terms

A penetration test does not begin without a written authorization document (RoE — Rules of Engagement). Systems outside the contract are not interfered with
The customer accepts responsibility for short-term service interruptions that may occur during the test (this is rare; in most cases it goes unnoticed)
Findings are reported only to the customer; DSET does not publicly disclose any finding / exploit
A free re-test after remediation (within 30 days) is included in the contract

6. KVKK / GDPR Consultancy

Consultancy is advisory in nature; the final legal interpretation belongs to the KVKK Authority
At the end of the contract term, reports are delivered to the customer
Annual audits and updates are carried out under a separate contract

7. DSET AI (Artificial Intelligence Assistant)

The AI Chat on the website is for general information purposes and does not constitute an official opinion
For urgent and critical situations (ransomware, data loss), a phone call is recommended
AI outputs may not reflect DSET's official position; consult an expert for definitive information
Chat records are deleted after 30 days (immediately upon request)

8. Payment and Termination

The fee is as specified in the contract — in advance, in part or on delivery
Bank transfer, credit card (e-collection) or cash is accepted
If the customer terminates the contract before the service is delivered, a proportionate fee is charged for the work already started
DSET reserves the right to unilaterally terminate the contract if the customer makes an unlawful request

9. Disclaimer of Liability

DSET cannot be held liable in the following cases:

Additional damage occurring on a device the customer previously gave to another company
Loss occurring during shipping processes (insured shipping is recommended)
Non-acceptance of the digital forensics report by the court (the report is an expert opinion)
Force majeure (earthquake, flood, terrorism, epidemic, internet outage)

10. Intellectual Property

The reports, training materials, code fragments and methodology documents prepared by DSET are the intellectual property of DSET. The customer has unlimited rights to use them for its own internal use, and limited rights to reproduce them.

11. Dispute Resolution

In disputes arising from this contract, the Ankara Courts and Enforcement Offices have jurisdiction. An amicable solution is sought first.

12. Changes

DSET reserves the right to update these terms at any time. Significant changes are announced via the home-page announcement banner.

Terms and Conditions of Service

Last updated: 13 May 2026

2. Service Scope and Contract

All services are additionally initiated with an individual contract that is signed or electronically approved. In this contract:

The scope and methodology are clearly stated

The duration and delivery date are specified

The fee and payment terms are explained

Confidentiality (NDA) provisions are included

3. Data Recovery — Special Terms

A free preliminary analysis is guaranteed — no processing begins without your approval

There is no success rate guarantee. Data recovery depends on the degree of physical/logical damage

After an approved quote, the processing fee may be charged as a labor cost even if the outcome is unsuccessful (clarified in the contract)

After the service, the device is returned by hand or by courier. DSET is not responsible for loss in transit (insured shipping is recommended)

4. Digital Forensics — Special Terms

The digital forensics report is delivered only to the requesting party (to the relevant authority if there is a court/prosecutor order)

The chain of custody is recorded with a report

The report is in the nature of an expert opinion; the court's final discretion is reserved

Information is not given to persons who are not explicitly authorized

5. Cybersecurity / Pentest — Special Terms

A penetration test does not begin without a written authorization document (RoE — Rules of Engagement). Systems outside the contract are not interfered with

The customer accepts responsibility for short-term service interruptions that may occur during the test (this is rare; in most cases it goes unnoticed)

Findings are reported only to the customer; DSET does not publicly disclose any finding / exploit

A free re-test after remediation (within 30 days) is included in the contract

7. DSET AI (Artificial Intelligence Assistant)

The AI Chat on the website is for general information purposes and does not constitute an official opinion

For urgent and critical situations (ransomware, data loss), a phone call is recommended

AI outputs may not reflect DSET's official position; consult an expert for definitive information

Chat records are deleted after 30 days (immediately upon request)

8. Payment and Termination

The fee is as specified in the contract — in advance, in part or on delivery

Bank transfer, credit card (e-collection) or cash is accepted

If the customer terminates the contract before the service is delivered, a proportionate fee is charged for the work already started

DSET reserves the right to unilaterally terminate the contract if the customer makes an unlawful request

9. Disclaimer of Liability

DSET cannot be held liable in the following cases:

Additional damage occurring on a device the customer previously gave to another company

Loss occurring during shipping processes (insured shipping is recommended)

Non-acceptance of the digital forensics report by the court (the report is an expert opinion)

Force majeure (earthquake, flood, terrorism, epidemic, internet outage)